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A Distinguished Customer Experience Leader Liliose Larisse Nyinawinkindi is a seasoned CX professional with a proven track record of driving exceptional customer experiences and organizational growth. With over 20 years of experience in the industry, Liliose has a deep understanding of customer needs and expectations, and has successfully implemented various CX initiatives to enhance customer satisfaction and loyalty. Key Qualifications and Achievements: ● Strategic Leadership: Proven ability to develop and implement effective CX strategies that align with overall business objectives. ● Team Development: Experience in building and leading high-performing CX teams. ● Customer Advocacy: Strong commitment to advocating for customer needs and ensuring a customer-centric culture. ● Data-Driven Decision Making: Skillful use of data analytics to identify areas for improvement and measure CX performance. ● Innovation: Proven ability to drive innovation and leverage technology to enhance customer experiences. Professional Experience: ● Director of Customer Experience and Service Distribution, Irembo Ltd, Rwanda (Current) ● Senior Customer Experience Manager, KCB Bank Rwanda plc (2015-2020) ● Director of Sales and Marketing, Golden Tulip La Palisse Nyamata Hotel (2009-2015) ● Senior Sales Manager, Fairfield, California (2005-2010) Education: ● B.S. in Management Information Systems and Marketing Management, Seton Hall University, Jersey City, New Jersey Certificates and Accreditations: ● Women in Leadership Certification, Strathmore University ● Customer Experience Coach, Customer Experience Professional Association ● Certified Sales Manager, Certified Strategy for KCB Rwanda Liliose's passion for customer satisfaction, coupled with her extensive experience and strong leadership skills, make her a valuable asset to any organization. Her ability to drive customer-centric initiatives, build high-performing teams, and deliver exceptional results has earned her a reputation as a distinguished CX leader in Rwanda.