Speaker Single

Belinda Mukunde leads a dynamic team focused on resolving customer complaints, addressing inquiries and fostering positive experiences across various departments; with a strong blend of analytical expertise and deep understanding of customer behavior, Belinda drives data-driven strategies to continuously enhance delivery and customer satisfaction. Her expertise lies in customer relationship management, conflict resolution and cross-functional collaboration ensuring seamless communication between departments. Belinda's ability to transform complex challenges into opportunities for customer satisfaction sets her apart as a leader. She is passionate about continuous improvement and is committed to reinventing customer service through innovation and efficiency, always striving to exceed expectations and deliver impactful results. Belinda holds a Bachelor's degree in Economics and Statistics from Mount Kenya University.