About the CX Leaders Forum
The 2025 Cameroon Customer Experience Leaders Forum & Awards is a platform for customer experience executives, and those leading customer experience programs from different organizations in Cameroon and Africa to learn, network, and better equip themselves with customer experience best practices and strategies.
The CX Leaders forum is a new platform for customer experience (CX) executives organized yearly in Cameroon and across Africa. A key part of these forums is access to local research on customer preferences in the country or region. Leaders get an understanding of the customer experience index (CEI) of their country or region and deep dive into the variables to look after in their transformation efforts.
The second part of the event is the Cameroon Customer Service Excellence Awards – the celebration of individuals and organisations within the country, that stand out in their customer experience delivery.
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Past Events
Forum Main Objectives
Country Specific CX Research
Provide access to country-specific insights on customer preferences, expectations, and satisfaction levels.
Access to Technology
Provide a first-hand understanding of existing CX Technologies and the value of choosing one technology over the other.
Sharing of Best practices
Share your CX challenges and get the opinions of experts and peers, listen to their challenges to enlarge your scope and become more future-ready.
Understand CX Trends
Understand future trends and learn what you need to know to remain competitive and future-ready.
Master Core CX competencies
Learn the core customer experience competencies needed by frontline and back-office staff and ways in which to manage the performance of CX Teams.
Network with Peers & experts
Network with peers, inspire and be inspired by what leading actors are doing in the CX space to have a competitive advantage.
What you get
Understand existing CX technologies, their functionality, and how to leverage these technologies for CX Transformation.
Understand ways in which to improve employee experience and better manage customer success teams.
Learn the core customer experience competencies needed by frontline and back office staff and ways to manage the performance of CX Teams.
Understand the key variables that affect customer experience and drive customer preferences in the country or region and how to approach these elements strategically.
Learn how to create closed-loop feedback systems and improve the voice of the customer programs.
Understand how to create loyalty programs that respond to customer needs and company objectives.
Understand current industry trends, network with peers, and be inspired by what leading actors are doing in the CX space to have a competitive advantage.
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Speaker Panel
Our speakers are Directors, heads of Customer Experience, and CX & technology, Experts. These are people with vast experience leading CX Transformation programs or providing solutions that transform the delivery of customer experience.
Blaise Etoa
Directeur Marketing & Communication - Société Générale Cameroun
Blaise Etoa
Directeur Marketing & Communication - Société Générale Cameroun
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Marie-Rose DAYA T.
General Manager Customer Experience & Services - MTN Cameroon
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Roland KWEMAIN
Chairman - Go Ahead Africa Ltd 2010 JCI World President
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Clement YUYUN
Assistant Managing Director - Union Bank Cameroon
Habiba
Senior Manager Relation Client B2B - Orange Cameroun
Habiba
Senior Manager Relation Client B2B - Orange CamerounComing up soon...
Themes
- Customer Experience technologies
- Cameroon Customer Experience Index
- Customer Experience competences and Performance Management
- Voice of the customer programs
- Re-inventing Employee Experience and transforming CX through internal customer service.
- CX trends and future readiness
- Product (PX) & Brand Experience (BX) as a strategic tool for driving customer loyalty.
Thèmes
- Les technologies de L’expérience Client.
- Indice de l’expérience client du Cameroun
- Compétences en matière de CX et gestion des performances
- Gérer les programmes “Voix du client” (VoC)
- Réinventer l’expérience des employés et transformer le CX grâce au service client interne.
- Tendances CX et préparation à l’avenir
- Expérience produit (PX) et Expérience de marque (BX) en tant qu’outil stratégique de la fidélisation des clients.
Agenda
Presentation
Mastering Customer Experience variables and the core pillars of Experience Management
Presentation 2
The Cameroon Customer Experience Index Research
Panel Discussion 1
Leading a successful Voice of the Customer (VoC) Program
Panel Discussions 2
Leveraging Technology and Artificial Intelligence (AI) to improve Customer Experience (CX).
Panel Discussions 3
Re-inventing Employee Experience and transforming CX through Internal Customer Service.
Panel Discussions 4
Product (PX) & Brand Experience (BX) as a strategic tool for driving customer loyalty.
Awards
2024 Cameroon Customer Service Excellence Awards
Participation in the CX leaders form is on invitation only. Participation fees may apply depending on country region or scope of the specific forum.
For all inquiries please contact us:
Partners & Sponsors
Coming up soon...